Solving the Custom Fit and Finish Challenge with a Unique Rack Mount Chiller Design

Niche OEM

Problem:

A well-respected OEM and leader in their niche industry was experiencing three challenges with their chiller supplier: quality, reliability and long lead times. The chiller was designed as a rack mount system to be installed inside the customer’s equipment enclosure. With an annual volume requirement of less than 20 units per year, it was difficult to find an alternative supplier willing to custom design a better system.

Solution:

Haskris saw this as an opportunity to invest in a new partnership that would grow into the future. We worked collaboratively with the customer’s engineering team to understand the points of failure in their current chiller and engineered a design solution for each. The chiller needed to match the form factor of their current supplier so it could be a drop-in replacement.

The result? Zero defects upon delivery and a chiller that has transformed from the weakest link in their offering to the most reliable. Bonus: the Haskris price point is less than what they paid for the lower quality chiller.

Customer Cost Savings:

• Eliminated OEM Production Delays by providing shorter lead times and dependable delivery dates.
• Eliminated OEM Line Rejects by providing consistent, repeatable quality.
• Eliminated Unplanned Downtime in the field through higher quality, saving productivity losses and repair costs at the end user sites.
• Improved OEM Reputation with their end user customers because the OEM equipment was no longer failing due to a chiller failure.